Apply before May 21, 2021 at hr@hiredirect.com   

Job-Description:

Terminal IT/OT Support is responsible for providing end-user support and day-to-day support and maintenance of terminal’s IT/OT infrastructure and assets where it requires hands-on activities, ensuring optimal delivery of technology services for the business within the agreed service level.

Job content & execution

Support and maintain the OT networking environment

Implement and execute remote OT device monitoring

Implement change on networking environment without unplanned service interruption

Ensure optimum health and operation of networking systems and environment

Ensure full compliance to cyber security configurations and standards

Keep up to date with new networking technologies and how this enables new industrial technologies

Provide support, conduct maintenance, resolve incidents, and implement change for local IT infrastructure services and assets, requiring hands-on interaction. Including, but not limited to datacenter racks, cabling, network, and server equipment.

Provide support, conduct maintenance, resolve incident, and implement change for local OT infrastructure services and assets, requiring hands-on interaction. Including but not limited to CCTV/OCR equipment, biometric readers, radio equipment and VMTs

Support the regional IT service delivery team when they require hands-on onsite IT/OT support for incident and change management

Install and replace end user and IT/OT infrastructure hardware devices

Resolve incidents within agreed service levels

Participate in regional CAB

Accountable For

End-user support services to agreed service levels

Providing support and maintenance of local IT/OT infrastructure requiring hands-on intervention, to agreed service levels and in collaboration with the regional IT service delivery team

Local IT / OT assets to stay within warranty and vendor support

Ensuring secure OT device configurations in line with APMT standards and policies

Using proper monitoring tools to provide full visibility to IT Operations and the business.

Work with other departments such as Asset Maintenance to troubleshoot communication issues

Creating and maintaining data flow diagrams for all OT business applications that meet industry standards.

Using Service Now for incidents or network requests within local IT SLAs.

Parameters for success

Service delivery – ensure OT availability, performance, scalability, incident & problem management, SLA compliance

Compliance – ensure compliance to cyber security, data policies and controls

Ensure Network Infrastructure availability

Being able to work with different operational departments to ensure applications perform as expected.

Critical competencies

In-depth knowledge and expertise on industry standard networking technologies and standards

In depth knowledge of end-user software and devices

In depth knowledge of local IT and OT infrastructure components

Experienced at working according to industry standard ITSM practices

Communicative – able to translate between technical and user language

Problem solving skills

Use of wireshark or other packet capturing software

Use of monitoring tool such as Solarwinds or similar

Ability to multitask between different OT related projects and incidents simultaneously.

Being able to outdoors and at heights with vendors and APMT employees.