Description
Apply before August 10, 2022 at hr@hiredirect.com
Job-Description:
HireDirect is seeking a professional, self-motivated, experienced individual to play a lead role in developing and implementing our learning and development strategy. The IT Learning & Development Manager, Technology Services, will be committed to providing an environment for continuous learning leading to a greater staff engagement throughout the Americas region. Successful incumbent should be innovative, creative and understand the dynamics and challenges of a global organization. Additionally, the individual must be skilled at developing courseware, have strong presentation skills and proficiency in adult learning, creating high -level training courses that incorporate experiential learning activities to meet the needs for a varied audience.
Responsibilities:
Responsible for delivering technical training, curriculum assessments through the Americas
Conduct regular workshops and training classes on applications and processes
Keep abreast on new training techniques and methods including the use of technologies such as micro-learning, AI (Artificial Intelligence) and concepts to promote anywhere/anytime learning
Collaborate with stakeholders and subject matter experts to assess learning needs, instructional goals, and outcomes; and determine the best way to design and develop training programs
Create, evaluate, provide oversight, and make recommendations on training materials, visual aids, and presentations
Oversee the New Hire onboarding experience for new employees in connection with technical training
Develop a flexible and accessible, self-service environment for users to be able to locate and study learning material on an as needed basis
Collaborate with technology teams (regional and global) on testing new applications and product upgrades
Develop strategies to apply software features to specific individual and work group challenges to improve quality of work or increase productivity
Promote best practices among various end-user communities through outreach, communication, and direct assistance
Facilitate learning through a variety of delivery methods, including but not limited to classroom instruction, virtual training, and on-the-job floor support and coaching
Apply assessment tools to measure training effectiveness by maintaining employee training records and tracking and reporting on training outcomes
Identify internal and external instruction programs to address competency gaps
Organize, develop, or source learning programs to meet specific training needs
Responsible for supervising a team of Learning & Development Specialists
Participate with teams on implementation support by assisting end users in resolving problems that require an advanced skill set
Requirements:
5+ years of technical training experience in a professional services organization; law firm experience is preferred
Proven track record of managing and/or supervising a team is required
Associate or Bachelor’s degree is preferred; minimum of High School Diploma or equivalent is required
Strong classroom facilitation skills
Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)
Solid understanding of standard business software including Document Management Systems, legal template and numbering software, Timekeeping software, Microsoft Office, Adobe Products, web browsers and email systems
Experience creating training videos, animations, or online materials using Adobe Captivate, or Camtasia
Excellent communication skills (written and verbal)
Strong leadership, presentation, and public speaking skills
Strong interpersonal skills, including the patience, tact, and ability to work effectively with both technical and non-technical staff
Excellent time management, prioritization, and organizational skills, including the ability to manage multiple assignments simultaneously and work effectively in a fast-paced environment
Ability to quickly learn new applications and legal-specific software packages
Ability to take initiative and to work independently as well as part of a team
Able to build trusting relationships with employees as well as motivate and inspire a team to create strong learning outcomes Adequate knowledge of learning management systems and web delivery tools
Flexibility to travel to other firm offices for training delivery, team initiatives and new software rollouts
Must be independently legally authorized to work in the United States
Physical Demands
Sitting and/or standing for extended periods of time
Dexterity of hands and fingers to operate a computer keyboard and mouse, power tools, and other computer components