Hire Direct


Apply before January 20, 2021 at hr@hiredirect.com          

Job Description:

HireDirect aims to provide programs and staff, our external partners and providers, and all citizens relying on our systems and services with a highly reliable and available network infrastructure and services for both voice and data. Resilient and centralized data center services for applications and hosting databases, a customer service-oriented and secure computing environment, and delivery of information technology products and resources that have been designed, engineered and implemented to support and facilitate the agency in all of our initiatives.


Perform sensitive investigation and studies concerning the administrative misconduct and incompetency of IT equipment in compliance with IT security policies and internal security.
Performing imaging and encryption of desktop computer, laptops and tablets (iOS & Android)
Perform computer diagnostic and troubleshooting processes to resolve network, hardware, and software errors.
Perform PC maintenance, hardware and software installation, upgrades, system support, equipment salvages, and inventory tracking.
Maintain network systems (LAN) including desktop PCs, laptops, tablets and other computer peripheral devices such as Wireless network, Wi-Fi connection, secure access Control printers, switches, and network ports, structured network cabling, and UPS devices.
Provide technical support to end-users of Microsoft products, DOHIREDIRECT in-house applications, and third party software packages.

Minimum Qual Requirements
  1. A baccalaureate degree, from an accredited college including or supplemented by twenty-four (24) semester credits in cyber security, network security, computer science, computer programming, computer engineering, information technology, information science, information systems management, network administration, or a pertinent scientific, technical or related area; or

    2. A four-year high school diploma or its equivalent approved by a State’s department of education or a recognized accrediting organization and three years of satisfactory experience in any of the areas described in “1” above; or

    3. Education and/or experience equivalent to “1” or “2”, above. College education may be substituted for up to two years of the required experience in “2” above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. In addition, twenty-four (24) credits from an accredited college or graduate school in cyber security, network security, computer science, computer programming, computer engineering, information technology, information science, information systems management, network administration, or a pertinent scientific, technical or related area; or a certificate of at least 625 hours in computer programming from an accredited technical school (post high school), may be substituted for one year of experience.

Preferred Skills

3 YEARS hands-on hardware troubleshooting experience.
Ability to operate tools, components, and peripheral accessories.
Able to read and understand technical manuals, procedural documentation, and OEM guides.
Ability to conduct research into PC issues and products as required.
Effective interpersonal skills and relationship-building skills.
Strong written and oral communication skills.
Ability to present ideas in user-friendly language.
Understanding of the organization’s goals and objectives.
Analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Ability to work in a team-oriented, collaborative environment.
Strong customer-service orientation.

Additional Information


Please note: If you are called for an interview you will be required to bring to your interview copies of original documentation, such as:

A document that establishes identity for employment eligibility, such as: A Valid U.S. Passport, Permanent Resident Card/Green Card, or Driver’s license.

Proof of Education according to the education requirements of the civil service title.

Current Resume

Proof of Address/NYC Residency dated within the last 60 days, such as: Recent Utility Bill (i.e. Telephone, Cable, Mobile Phone)

Additional documentation may be required to evaluate your qualification as outlined in this posting’s “Minimum Qualification Requirements” section. Examples of additional documentation may be, but not limited to: college transcript, experience verification or professional trade licenses.

If after your interview you are the selected candidate you will be contacted to schedule an on-boarding appointment. By the time of this appointment you will be asked to produce the originals of the above documents along with your original Social Security card.


As a current or prospective employee of the Department of Health and Mental Hygiene, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information on Public Service Loan Forgiveness (PSLF) Program, Teacher Loan Forgiveness Program and Federal Perkins Loan Cancellation and Discharge, please visit: https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service.

For information on the New York State Student Loan Repayment Assistance Programs, please visit: https://www.hesc.ny.gov/repay-your-loans/repayment-options-assistance/loan-forgiveness-cancellation-and-discharge.html.


HireDirect is committed to recruiting and retaining a diverse and culturally responsive workforce. They strongly encourage people of color, people with disabilities, veterans, women, and lesbian, gay, bisexual, and transgender and gender non-conforming persons to apply.

All applicants will be considered without regard to actual or perceived race, color, national origin, religion, sexual orientation, marital or parental status, disability, sex, gender identity or expression, age, prior record of arrest; or any other basis prohibited by law.

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your resume that you would like to be considered for the position under the 55-a Program.

Residency Requirement