Complaint Specialist
Complaint Specialist
Primary duties of complaint specialist are to research and resolve customer complaints received by phone, mail, email, fax, and social media. You often communicate with customers directly to resolve issues and follow up when necessary.1
Skills
- Customer Interface Expertise
- Problem-Solving
- Organization
- Effective Time Management
- Attention to Detail
- Analytical Reasoning
- Advanced Computer Proficiency
- Customer-Oriented
- Account Reconciliations
- Patience
Years of experience we offer
0-10 years of experience. If higher level is necessary, we will be able to find the qualifying candidates.
Education
Associates, Bachelors, Masters, in Communication, Business, Information Technology, Computer Programming, Technology, or related disciplines.
What to Expect from Your Offshore Team
These specialists will have knowledge on the laws and policies of your company. This position is critical and needs someone who can handle the high emotional states of clients. The clients are coming to your team with complaints and frustrations, so you must have a team that is trained and skills with high levels of patience to deal with clients in a decent manner.