Complaint Specialist

Customer Service Department

Complaint Specialist

Primary duties are to research and resolve customer complaints received by phone, mail, email, fax, and social media. You often communicate with customers directly to resolve issues and follow up when necessary.

Our Focus

Skills

Experience

Years of experience we offer

0-10 years of experience. If higher level is necessary, we will be able to find the qualifying candidates.

Qualification

Education

Associates, Bachelors, Masters, in Communication, Business, Information Technology, Computer Programming, Technology, or related disciplines.

Experience

Kind of work to expect from your offshore team

These specialists will have knowledge on the laws and policies of your company. This position is critical and needs someone who can handle the high emotional states of clients. The clients are coming to your team with complaints and frustrations, so you must have a team that is trained and skills with high levels of patience to deal with clients in a decent manner.